"Customer loyalty and retention" resonated as an issue of particular concern for Indiana's executives. In fact, this issue and "sustained, steady top-line growth" increased significantly from the 2007 results. Both of these issues appear to deal with the stability of challenging performance issues during these times of economic uncertainty.
Most executives will tell you that the way your company is perceived as an employer will also contribute directly to its success, or lack thereof. Factors like the abundance of "best places to work" rankings illustrate that perception is at the forefront of the workforce's thoughts and, so a company which is known as an employee-friendly environment will naturally be more likely to attract top-notch talent.
Though not single factor can guarantee your reputation, making sure that your team understands the issues and how to address them will help you maintain a consistent level of success.
